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Issues Management & Crisis Communications

Strategic Issues Management & Crisis Communications

Service Details

  • Preparedness

    Many crises are issues not properly anticipated or managed. Planning is key and optimizes both crisis management and reputation protection. This needs to be done in close collaboration with management and other key advisors.

  • Action

    Knowing what to do, when, with whom and how is central to any issues and crisis management action plan. Calibrating communication outreach is both a strategic and tactical best practice.

  • Globalization

    We can move nimbly into any major media money and media market around the world to engage as needed to advance the objectives of the issues and crisis management plan.

Our Services

    Issues and stakeholder mapping

    Crisis scenario planning and desktop sessions

    Comprehensive crisis communications management

    Dynamic media monitoring and social media influencer ecosystem mapping

    Media relations

    360 Degree stakeholder communications support

    Integrated with our regulatory, law enforcement, and public affairs communications services and solutions

    Capabilities that extend across global money and media center markets

Our Results

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Find out how our integrated, flexible, and budget efficient cross-border services can support you in multiple global markets.

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Frequently Asked Questions

  • Montieth & Company takes a strategic, prepared, and proactive approach to crisis communications and issues management. We work with clients to anticipate potential risks, build crisis plans, and map stakeholders so that our clients can approach issues management and crisis communications with confidence. When a high-risk situation occurs, one that can have significant, multifaceted repercussions for a business, we help our clients create a strategy to manage the response by advising and drafting internal and external communications, managing media relations, monitoring evolving issues, and crafting stakeholder engagement tactics. Our senior team of crisis management specialists works closely with the company’s leadership, management and often their legal counsel to protect our clients’ reputation across major money and media markets worldwide.

  • Montieth & Company provides end-to-end programs for managing issues, crises, and stakeholder communications. Together, these services help clients anticipate challenges, respond effectively, and protect their reputation across all critical audiences. Our services include:

    • Issues and stakeholder mapping: Identifying key audiences and understanding their influence.
    • Crisis scenario planning: Facilitating sessions to prepare for potential events.
    • Crisis communications management: Coordinating messaging and response during high-risk situations.
    • Media monitoring & influencer mapping: Tracking traditional and social media to identify emerging trends, risks, and key voices.
    • Media relations & stakeholder Communications: Engaging press and stakeholders with consistent, clear messaging.
    • 360° communications support: Integrating crisis, regulatory, law enforcement, and public affairs communications for seamless execution.

  • Montieth & Company uses AI to strengthen issues management and crisis preparedness by improving situational awareness and response discipline. Our systems help surface emerging reputational, operational, regulatory, and leadership risks that may not yet be visible through traditional monitoring.

    AI-driven analysis helps us understand how issues are gaining momentum across stakeholders and channels, informing when to engage, when to hold, and how to align leadership and internal teams. As with all our work, AI supports decision-making, while experienced crisis counselors lead strategy and execution.