Every crisis has in common an underlying issue, or set of issues, that create a chain of causality. Our issues management work gets control of critical matters before they lead to a crisis.
We’ve developed a proprietary analytical model for identifying issues that could escalate into crises. Called Enterprise Risk Management, it applies a rigorous, research-based system that looks at business, financial, regulatory and reputational issues to assess potential exposure. Our analysis then shapes an issues management program and dovetails with our crisis planning.
We also provide a full set of crisis management solutions from threat assessment to strategic and scenario planning, stakeholder communications and media relations. In addition, we help our clients understand the challenges that face management teams when a crisis hits and how to “repurpose” themselves to be as effective in addressing crises as they are in managing their businesses.