Every crisis has in common an underlying issue, or set of issues, that create a chain of causality. Our issues management work gets control of critical matters before they lead to a crisis.
Our proprietary analytical model identifies issues that could escalate into crises. Called Enterprise Risk Management, it provides rigorous, research-based insights into business, financial, regulatory and reputational issues to assess potential exposure. Our analysis then shapes an issues management program and dovetails with our crisis planning.
We also provide a full set of crisis management solutions from threat assessment to strategic and scenario planning, stakeholder communications and media relations. We help our clients understand the challenges they will face when a crisis hits and how to “repurpose” teams to make them as effective in addressing crises as they are in managing their businesses.